Privacy policy

This Policy describes how the AURA Booking service processes the personal data of clients, specialists and salons. It has been prepared in accordance with the Law of the Republic of Uzbekistan "On Personal Data".

1. Operator

SP IT LLC, TIN 313130203, address: 15 Amir Temur Street, Mirabad District, Tashkent (hereinafter "we").

Contacts: aurabookinguz@gmail.com, +998 95 034 27 72.

2. What data we process

Clients: phone number, first name, last name, gender, date of birth, city, Telegram account data, information about bookings, reviews and requests, browsing and search history in the service. Location — only with your permission.

Specialists and salons: phone number, first name, last name, email, profile, salon and branch data, photos and portfolio, services, prices and schedule, information about bookings, reviews and requests.

All users: IP address, device information, logs of actions in the service, and information about how you use the app: which screens you open, which buttons you tap, and selective recordings of on-screen activity. In on-screen activity recordings, entered data (phone number, codes, text) and client information are hidden.

We do not process biometric or genetic data.

3. Purposes of processing

• registration and sign-in;
• booking a specialist and notifications about it;
• providing the specialist or salon with the data needed to deliver the service;
• publishing specialist and salon profiles;
• personalized recommendations in the catalog;
• reviews, moderation and user support;
• informational messages (you can turn them off);
• analyzing how the service is used, finding errors and improving the app;
• security of the service and compliance with the law.

4. Legal grounds for processing

Your consent given at registration, performance of the Terms of Use, and legal requirements.

5. Who we share data with

• The specialist and salon you booked with: name, phone number and booking details.
• All users can see public specialist and salon profiles and published reviews. A client's phone number is not published.
• Contractors who keep the service running (hosting, SMS, notifications, communications, app usage analytics and error tracking) — only for these purposes and under a confidentiality obligation. We do not share phone numbers, names or Telegram account data with analytics contractors.
• Government authorities — in cases provided for by law.

We do not sell personal data.

6. Storage

We store data on secure servers in accordance with the legislation of the Republic of Uzbekistan. By registering, you agree to the storage and processing of data, including outside the Republic of Uzbekistan, to the extent necessary for the service to work.

Profile data is kept for as long as the account exists and is anonymized when the account is deleted. Other data is kept for no more than 3 years.

7. Data protection

We apply organizational and technical security measures. Only those who need data for their work have access to it. We report data breaches in the manner and within the time limits established by law.

8. Your rights

You can:

• find out what data of yours we process and get a copy of it;
• correct your data;
• delete your account: clients — in the profile, specialists and salons — by submitting a request in the app;
• withdraw your consent and unsubscribe from messages;
• appeal our actions to the authorized body or in court.

Send requests to aurabookinguz@gmail.com. We respond within 10 business days.

9. Changes

The current version of the Policy is always available in the app. We notify you in advance of significant changes.