Skip to content
AURA

Terms of use

Version of 30.10.2026

These Terms are a public offer (Article 369 of the Civil Code of the Republic of Uzbekistan) by SP IT LLC (the "Platform") to all users of AURA Booking: clients, specialists and salons. By signing up, you accept these Terms and the Privacy Policy.

1. The service

AURA Booking is an information intermediary: a catalog of specialists and salons with online booking tools. Services are provided by specialists and salons. The service contract is between the client and the specialist or salon, who are responsible for its quality, safety, price, licenses and taxes. We review profiles and content but do not guarantee specialists' qualifications.

2. Account

  • Provide accurate information. One phone number, one account.
  • You are responsible for access to your account and for actions taken from it.
  • Specialist and salon profiles are published after the Platform reviews them.
  • A person who registers a salon confirms they are authorized to act for it.

3. Prohibited

  • using someone else's details or impersonating others;
  • fake bookings, mass cancellations, repeated no-shows;
  • fake reviews;
  • illegal or offensive content, or content that infringes third-party rights;
  • using other users' data for anything other than providing the service;
  • interfering with the service or scraping data.

4. Content and reviews

  • You keep the rights to your photos, texts and other materials. You allow the Platform to show them free of charge in the service and in its promotion while they are posted.
  • You confirm you hold the rights to the materials and that people shown in them agree to publication.
  • We may reject or remove content that breaches these Terms.
  • Reviews can be left only for completed visits and are published after moderation. Clients cannot edit or delete a review. A review is not removed at a specialist's request just because it is negative.

5. For clients

  • Booking through the service is free. Prices are set by specialists and salons. You pay the specialist or salon directly.
  • A booking may need the specialist's confirmation. If it is not confirmed in time, it is cancelled automatically.
  • You can cancel a booking in the app. Cancellation after the free cancellation deadline is marked as late.
  • The Platform may restrict booking for repeated late cancellations and no-shows. Restrictions are tied to the phone number.
  • A booking may be cancelled by the specialist, the salon or the Platform. You will be notified if this happens.
  • Claims about service quality go to the specialist or salon. You can file a complaint in the app.

6. For specialists and salons

  • Keep services, prices, schedule and addresses up to date.
  • Confirm bookings on time, receive clients at the booked time, do not cancel without good reason, and mark visits and no-shows honestly.
  • Use client data only to provide the service. Do not share it with third parties or use it for marketing without the client's consent.
  • The salon owner is responsible for their staff's actions in the service.
  • Specialists use the service on a paid subscription. Prices, promotions and promo code terms are published in the app. Payment terms are published before any charges begin.

7. Notifications

The service sends service notifications about bookings and your account. You can turn off notifications in your phone or Telegram settings.

8. Suspension and deletion

If these Terms or the law are breached, the Platform may restrict or block an account, and future bookings may be cancelled. Clients delete their account in their profile; specialists and salons submit a request in the app.

9. Liability

The service is provided "as is". The Platform is not liable for specialists' and salons' services, users' actions, failures caused by third parties, or lost profits.

10. Intellectual property

The AURA Booking name, logo, design and software belong to the Platform. You may not use them without our written consent.

11. Changes

A new version of these Terms takes effect 1 day after it is published in the app. By continuing to use the service, you accept the new version.

12. Law and disputes

These Terms are governed by the laws of the Republic of Uzbekistan. Disputes are first handled through a written claim: send it to aurabookinguz@gmail.com; we reply within 10 business days. If the dispute is not settled, it goes to a court in Tashkent, unless consumer protection law provides otherwise.

13. Company details

SP IT LLC, TIN 313130203, address: 15 Amir Temur Street, Mirabad District, Tashkent, aurabookinguz@gmail.com, +998 95 034 27 72.